Each fast-approval lender has its own support policy so that the customers’ problems are quickly and appropriately addressed. So what is a support policy? And how to get support policy from MoneyCat?
Please follow this article to get the best understanding of online loan support policy.
Online loans fast approval support policy
Online loans fast approval brings many benefits such as helping you solve financial problems quickly in your difficult times, paying your debts, borrowing capital for investment. At MoneyCat, there are many support policies applicable to different customer cases.
And here are the details about the current support policy of MoneyCat.
Support policy is a system of principles for the lenders to consider in the most objective way before making any decisions about the customers’ case.
Some common cases that will receive support at MoneyCat include:
Any error in information in the documentation process
The customers who fill out a loan application form or an online loan approval application may provide incorrect information or insufficient necessary information. This will affect the service implementation process at MoneyCat.
In that case, MoneyCat will contact you to apply appropriate policy to supplement and correct the false declarations.
Any complaint about the process of using the service
When using MoneyCat’s services, the customers reserve the right to complain about problems encountered by them which have not been properly resolved by the lenders.
Instead of giving feedback and reviews directly on dedicated websites of online loans fast approval applications, we recommend you to directly contact a team of consultants to enjoy the most appropriate support policy immediately.
Any questions that need detailed answers
This is the most frequent case at MoneyCat when it comes to the support policy feature. For the first-time borrowers at MoneyCat or the customers who are not familiar with online loans fast approvals, the support policy will provide suitable answers.
Cases of receiving support when applying for online loans fast approval
To provide support policy to the customer in the fastest manner, MoneyCat offers the following methods. Please refer to these methods in detail:
Firstly, contact us directly in the Contact section on MoneyCat website.
At the Contact section on the MoneyCat website, the customers may leave questions or inquiries about online loans fast approval with phone numbers to receive support from the Customer Service Center.
Any questions about the interest rate in the application, the monthly payment amount or the information that need to be revised and supplemented will receive the most accurate and complete answer.
How to receive support policy when applying for online loans fast approval
Secondly, for cases that need urgent answers
To serve urgent cases, the customers can contact MoneyCat via Facebook page (https://www.facebook.com/moneycatOfficial) and Email ([email protected]). It has been the fastest way to receive MoneyCat’s support policy.
The cases that need urgent settlement include: receiving an amount different from the loan amount declared in the application, overdue but not yet approved to receive cash, being reminded to pay debt before its maturity.
In these urgent situations, please quickly contact us for advice and answers and support policies and ensure your interests at MoneyCat.
Finally, MoneyCat encourages customers to use Customer Service Form on our website to contact us
Normally, the cases where other customers have had problems when using services at MoneyCat will be aggregated into a FAQ list in the Customer Support section. When you visit this page, you will find questions and the best answers for these cases.
Some common questions about application terms, loan issues, disbursement time or other related questions are also answered by MoneyCat in the most concise, informative and easy-to-understand way here.
However, for some cases where the question has not been mentioned in the Customer Support section, MoneyCat encourages customers to use the Customer Service Form found in FAQ section (https://moneycat.ph/faq) or via email at support@ moneycat.ph to contact. Your questions or concerns will be handled by our Customer Service with highest priority.
Regarding the issue of receiving MoneyCat’s support policy, you should refer some common questions as summarized below:
Does MoneyCat provide support 24/7?
MoneyCat is an online loans fast approval app with a team of consultants available from 8:00 am to 7:00 pm, from Monday to Sunday. The consultants are always on hand to support and answer questions from the customers.
Regardless of your time or location, MoneyCat’s staff, after receiving the information, will quickly help and provide you appropriate support solutions.
Which payment methods does MoneyCat have?
MoneyCat has a variety and diverse payment options for customers, from e-wallets, online banking, over-the-counter, over-the-counter and payment centers. Customers can choose the most suitable payment method for them.
What is the difference between the new borrowers and the old borrowers?
The new borrowers at MoneyCat will have a different loan limit from those who have used the service at the website. However, MoneyCat always welcomes all customers and is ready to serve with our utmost dedication.
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